FAQ

Our focus on customer service, knowledge of the process, and expansive inventory offers you the best chance to get your ideal mini truck. See our About Us page for more!

Yes, we have English speaking staff available to answer all of your questions either by phone or email.

Yes, we can help anyone to import their next mini truck, from private buyers to company purchases, and those choosing their first mini truck or people who purchase them regularly. We also offer our services to dealers looking for vehicles to resell. Contact us to learn more.

When you purchase directly from an auction you will need to ensure all of the paperwork is in order, manage the bidding yourself, and arrange for shipping as well as arrange the delivery. Selecting from our inventory ensures that we have completed all the necessary processes already. See more details on our page.

Many factors affect the shipping times for each vehicle including where it is shipping from and where it is shipping too, the time of year that it is leaving, and what other shipments may be in front of it. Once payment has been received the shipper is contacted and preparations are made to ship your vehicle on the next available ship. Shipping schedules for these vessels will vary by how often they leave that location to reach your destination, as some locations are shipped to regularly while others are less frequent.

During busy times of the year the next vessel that leaves may not be the next one that has space available, which can delay shipping. Our customer service team remains up to date on average shipping times for each port and season and can provide you with guidance on the timeline.

Yes, we offer free storage if you are unable to collect your mini truck immediately. Please see our terms and conditions page here.

We are able to source many different vehicles including mini cars, mini trucks, mini vans, mini SUVs, as well as other small and full size vehicles. When special adaptations or options are required, we will use our extensive connections to find the vehicle you are looking for. Our vast connections and network around the world allow us to locate many different types of vehicles to meet any need and have them shipped to your location.

In order to purchase your vehicle through us begin by completing the contact sheet or reaching out by phone or email. We will help to locate the vehicle that you need from our current inventory or by searching our network for it, and we will help you through each of the following steps until it arrives. Once we have your contact information and what you are looking for we will contact you with matches and begin the process. You can learn more about our process here.

A proforma invoice mimics a sales invoice however it is created with estimated costs before a sale, and will be created to ensure that all terms and conditions, as well as price, are agreed too before the sale is accepted and proceeds. It will include the contact information for both parties, the destination, the method of shipping, and all the information and details of the vehicle as well as the information needed to submit payment.

All proforma invoices are delivered through email as a PDF document.

This invoice will contain a due date or expiry date that it should be paid by. This ensures that you can receive the terms and vehicle that are included in the proforma invoice. Once the amount has been paid and confirmation has been received our office will begin the importing and shipping processes.

The fastest and most efficient method of payment is a telegraph transfer. This is completed with the banking information on the invoice and can be done at any of your local banks. Alternatively, payment can be submitted online through your online banking platform.

The transfer will take 2-3 business days on average, upon which time we receive notice from our bank, or can act from your confirmation information, and you will be contacted upon receival. In this way you can be certain that your payment has been processed and arrived safely.

Documents that are included with the sale cover the purchase, shipping, destination information and more.

● Invoice for purchase

● 3 copies of the bill of lading
● Export certificate
● Receipt for the insurance
● Inspection or pre-inspection reports

Documents are all delivered through DHL and will come with a tracking number. You will receive your tracking information through email and can track the progress online.

As many locations are not near or on a sea or ocean and will not have a port to receive delivery, other options are available. Which method is the most efficient is determined by your location and the local infrastructure and transportation options. Other methods include by rail or by transport truck.

Each of our inventory listings will include the current condition of the vehicle. We inspect each vehicle carefully and check for safety concerns as well as the condition of the body and the mechanics. Information is readily available on each of our vehicles, and our customer service representatives are happy to answer any questions.

There are a few methods that can be used for shipping, and each is determined by which is the best fit for the situation. When purchasing and shipping on a vehicle roll on, roll off is often used, as it allows for the vehicle to be loaded for shipping by driving on and driving back off. When shipping several vehicles at once, either for one purchaser or for a few individual purchases at the same time, a container may be used. It can be stacked with a few vehicles and shipped, with the cost of shipping split between each vehicle as a way to lower the shipping rate per truck.

This varies depending upon which shipping method is used. When using roll on, roll off the shipping cost is calculated using the amount of space that the vehicle occupies in cubic meters. If container shipping is used the cost is calculated based upon the size of the container and the distance of the shipping, then unloading charges may be added.

Contact us to determine the most efficient method of shipping your vehicle, or vehicles, to your location.